Shipping

Australia – Standard Delivery

Free on orders over AUD $90.
Orders under AUD $90 are charged a flat rate of AUD $12.00.
(2-8 days to arrive once it leaves our facility)

Australia – Express Delivery

Free on orders over AUD $150.
Orders under AUD $150 are charged a flat rate of AUD $15.00.
(1-4 days to arrive once it leaves our facility)

New Zealand – Standard Delivery

Free on orders over NZD $110.
Orders under NZD $110 are charged a flat rate of NZD $14.00.
(Tracked, 7-10 days to arrive once it leaves our facility)

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system.

All orders will be dispatched from an Australian warehouse within 1-2 days (excluding weekends and holidays).

Please note, dispatch time may be delayed during peak periods (Black Friday, Christmas, End of Financial Year etc) due to higher-than-usual demand.

Once your item has shipped you will receive an email with your tracking information.

Shipping Protection

Shipping Protection is an optional $2.20 add-on at checkout. It covers your parcel for loss, theft or damage for 30 days from the date of dispatch.

With Shipping Protection

  • Instant replacement. Tell us what happened and we send a new one. No waiting on a carrier investigation.
  • No photos, no proof, no questions.
  • Priority dispatch, sent free.
  • Theft after delivery is covered. If tracking shows your parcel was delivered and it is taken from your doorstep, we will replace it.

Without Shipping Protection

You are still covered for anything that goes wrong before your parcel reaches you. If your order is lost in transit or arrives damaged, we will always replace it at no cost to you. The difference is how long it takes:

  • We lodge an enquiry with the carrier first, which can take up to 10 business days to resolve
  • We will ask for photos where an item has arrived damaged
  • Your replacement is dispatched at standard speed

Theft after delivery is the one thing we cannot cover for free. Once a parcel has been delivered, it is out of our hands and the carrier's. We will still send you a replacement, but our standard shipping rate applies — AUD $12.00 within Australia, or NZD $14.00 to New Zealand.

How to make a claim

Email info@cleanscreens.store with your order number within 30 days of dispatch. We respond within 1-2 business days.

Your rights

Shipping Protection is an optional extra. It does not replace, limit or affect your rights under the Australian Consumer Law, or the Consumer Guarantees Act 1993 in New Zealand. Where goods are lost or damaged before they reach you, you are entitled to a remedy from us whether or not you purchased Shipping Protection.

Incorrect Delivery Address

Please check your delivery address carefully before completing checkout. Once your parcel is with Australia Post, we can't change it.

Before dispatch

Email info@cleanscreens.store with your order number and the correct address as soon as you realise. We pack and label orders quickly after they come in, so we can't promise we'll catch it — but we'll always try.

After dispatch — you can redirect it yourself, free

Australia Post lets you redirect a parcel while it's in transit at no cost. You'll need a free MyPost account. Log in, find the parcel in your tracking list, and select "Redirect".

  • Available from when the parcel leaves us until it's onboard for delivery
  • Only for parcels sent to a street address
  • You can redirect to another street address, a Parcel Locker, a Post Office, or your PO Box
  • Allow an extra business day, plus transit time to the new address
  • Use the same email or mobile on your order as on your MyPost account, so Australia Post can match the parcel to you

Full instructions: Australia Post – Parcels in transit

If Australia Post can't redirect it, they'll notify you and it will be delivered to the original address.

If the redirect isn't possible

  • Returned to us — we'll refund the order less the original shipping cost, or re-send it once postage for the new delivery is paid. Your choice.
  • Delivered to the incorrect address — we're not able to cover a replacement for an order delivered to an address entered incorrectly at checkout. Contact us anyway; we'll help where we can.

Nothing in this section limits your rights under the Australian Consumer Law or, in New Zealand, the Consumer Guarantees Act 1993.

Please Contact us for help or questions. We're all ears and ready to assist.