Shipping

Australia – Standard Delivery

Free shipping around Australia for orders over $90.
Less than $90 is charged at a flat rate of $12.00 AUD.
(2-8 days to arrive once it leaves our facility)

Australia – Express Delivery

Free shipping around Australia for orders over $150.
Less than $150 is charged at a flat rate of $15.00 AUD.
(1-4 days to arrive once it leaves our facility)

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system.

All orders will be dispatched from an Australian warehouse within 1-2 days (excluding weekend and holidays).

Please note, dispatch time may be delayed during peak periods (Black Friday, Christmas, End of Financial Year etc) due to higher-than-usual demand.

Once your item has shipped you will receive an email with your tracking information.

Incorrect Delivery Address

Please check your delivery address carefully before completing checkout. Once your parcel is with Australia Post, we can't change it.

Before dispatch

Email info@cleanscreens.store with your order number and the correct address as soon as you realise. We pack and label orders quickly after they come in, so we can't promise we'll catch it — but we'll always try.

After dispatch — you can redirect it yourself, free

Australia Post lets you redirect a parcel while it's in transit at no cost. You'll need a free MyPost account. Log in, find the parcel in your tracking list, and select "Redirect".

  • Available from when the parcel leaves us until it's onboard for delivery
  • Only for parcels sent to a street address
  • You can redirect to another street address, a Parcel Locker, a Post Office, or your PO Box
  • Allow an extra business day, plus transit time to the new address
  • Use the same email or mobile on your order as on your MyPost account, so Australia Post can match the parcel to you

Full instructions: Australia Post – Parcels in transit

If Australia Post can't redirect it, they'll notify you and it will be delivered to the original address.

If the redirect isn't possible

  • Returned to us — we'll refund the order less the original shipping cost, or re-send it once postage for the new delivery is paid. Your choice.
  • Delivered to the incorrect address — we're not able to cover a replacement for an order delivered to an address entered incorrectly at checkout. Contact us anyway; we'll help where we can.

Nothing in this section limits your rights under the Australian Consumer Law.

Please Contact us for help or questions. We're all ears and ready to assist.