Privacy Policy

This website under the domain name cleanscreens.store (the “Website”) is owned and operated by CLEAN SCREENS AUSTRALIA PTY LTD (called “Clean Screens”, “we”, “us” or “our” in this policy). We sell and ship to customers in Australia and New Zealand.

Our Commitment to Privacy

Your privacy is very important to us and we will always act to protect your personal information. We take this responsibility seriously and are careful about how and when your personal information is collected, used and shared. We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and, for our New Zealand customers, the Information Privacy Principles under the Privacy Act 2020 (NZ). This statement outlines what our commitment is, why we need to collect personal information, who we share that personal information with, and how you may request access to and correction of the personal information that we hold.

What we collect

The type of personal information we collect depends on how you interact with us. It may include: your name; your delivery and billing address; your phone number, email address and other contact details; your order and purchase history; delivery and tracking information; the country and currency you shop in; your correspondence with our customer service team; and information about how you use our Website (see “Cookies and tracking” below).

We do not store your full credit or debit card details. Payments are processed by our payment providers over an encrypted connection, and we receive only a confirmation of payment together with limited details such as the card type and the last four digits.

You may decide not to provide your personal information to us. However, if you do not provide it, we may not be able to supply you with certain products, information or services — for example, we cannot deliver an order without a delivery address.

How we collect it

The personal information we collect is generally supplied directly by you — when you place an order, create an account, subscribe to our newsletter or SMS list, enter a competition, contact us, leave a review or provide feedback. We also collect information automatically when you browse the Website, and we may receive information about you from third parties such as our marketplace, advertising, delivery and affiliate partners, or from publicly available sources.

Cookies and tracking

We and our service providers use cookies, pixels, tags and similar technologies when you interact with the Website. These are small identifiers stored by your browser or device. We use them to keep your cart and session working, to understand how the Website is used, to measure the performance of our advertising, and to show you relevant offers.

Specifically, we use the Meta pixel and Meta’s Conversions API, and Google advertising and analytics tags. This means that certain events — such as viewing a product, adding to cart or completing a purchase — may be shared with Meta and Google, including through server-side connections made by us rather than by your browser. Where required, personal identifiers such as your email address are hashed before they are transmitted.

Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your browser settings to disable them or to warn you when they are used, and you can manage your advertising preferences directly with Meta and Google. Disabling cookies may cause parts of the Website, including checkout, to stop working properly.

Why we collect it

We collect personal information in order to: process, deliver and support your orders; handle returns, replacements and warranty claims; communicate with you about your order or enquiry; administer accounts, competitions and promotions; send you marketing where you have consented or where you are an existing customer and we are permitted to do so; protect against fraud, theft and abuse of our offers; measure and improve our Website, products, service and advertising; meet our legal, tax and accounting obligations; and facilitate any acquisition or potential acquisition of our business or assets.

Who we share it with

We share personal information with service providers who perform part of our service delivery or otherwise support our business. These currently include:

Shopify — our e-commerce platform, which hosts the Website and processes orders and payments.
Payment providers — including Shopify Payments, PayPal and buy-now-pay-later providers, to process and verify your payment.
Klaviyo — our email and SMS marketing platform.
Meta Platforms (Facebook and Instagram) and Google — for advertising, measurement and analytics.
Amazon — where you purchase from us through the Amazon marketplace, or in connection with fulfilment and advertising.
Delivery and fulfilment partners — including Australia Post and our courier partners in Australia and New Zealand, who receive your name, address, phone number and email so they can deliver your order and notify you of its progress.
Affiliate, review and customer-support tools — which help us run our affiliate programme, collect product reviews and respond to your enquiries.
Professional advisers — such as our accountants and lawyers, where necessary.

We do not sell your personal information. We may otherwise use or disclose your personal information with your consent, or where required or authorised by law, which may include emergency situations and assisting law enforcement agencies.

Overseas disclosure

Some of the service providers above store or process personal information outside Australia and New Zealand. Third parties to whom we disclose personal information may be located in Australia, New Zealand, the United States of America, the United Kingdom, Canada, Ireland, Singapore, Hong Kong, the Philippines and other countries. Before disclosing personal information overseas we take reasonable steps to ensure the recipient handles it in a manner consistent with the Australian Privacy Principles and, for New Zealand customers, with Information Privacy Principle 12 of the Privacy Act 2020 (NZ).

Marketing and how to opt out

If you have consented, or if you have bought from us and would reasonably expect to hear from us, we may send you marketing emails or SMS about our products, offers and competitions. Every marketing message contains an unsubscribe link or instructions, and you can opt out at any time by using it or by emailing us at info@cleanscreens.store. Opting out of marketing does not stop transactional messages such as order confirmations, shipping notifications and replies to your enquiries.

Security and retention

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. The Website is served over an encrypted connection and access to customer data is limited to those who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We keep personal information only for as long as we need it for the purposes described in this policy, or for as long as we are required to keep it by law — for example, order and tax records are generally retained for seven years. When we no longer need it, we destroy or de-identify it.

Access, correction and complaints

You may ask us for a copy of the personal information we hold about you, ask us to correct it if it is inaccurate, or ask us to delete it where we are not required to keep it. Please email info@cleanscreens.store and we will respond within a reasonable time — ordinarily within 30 days. We may need to verify your identity before we act on a request.

If you have a privacy complaint, please contact us first at info@cleanscreens.store so we can try to resolve it. If your concerns are not resolved to your satisfaction:

Australia: you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.
New Zealand: you may contact the Office of the Privacy Commissioner at www.privacy.org.nz or on 0800 803 909.

Third Party Sites

This Website may contain links to other websites operated by third parties (such as YouTube). Be aware that this privacy statement only applies to the personal information that we collect through this Website. We are not responsible for the collection, storage or usage of personal information at any such third party website and you should review the privacy policy of any website you visit.

Use of this Website outside Australia and New Zealand

We welcome visitors from anywhere. However, this is an Australian based website and this privacy statement governs the personal information collected at this Website irrespective of where you may be located when you visit and interact with it. This means your personal information may be stored outside the country in which you are located, and any government authority which has jurisdiction over the Website may be entitled to access personal information provided.

Children

We will not knowingly collect information from any unsupervised person under the age of 18. If you are under 18 years of age you must not submit any personal information to us unless you have the consent of, and are being supervised by, a parent or legal guardian.

Changes to this policy

We may update this policy from time to time to reflect changes to our business, our service providers or the law. The current version is always available on this page, and the revision date below tells you when it was last updated.

Further Information

If you have any questions or feedback about privacy, please contact us at info@cleanscreens.store.

CLEAN SCREENS AUSTRALIA PTY LTD, trading as Clean Screens

Latest Revision: 20 August 2026

Expensive for the size of the bottle but it does work

Does not work

It made the job easy after trying out different products this one stands out giving it 5stars

It really works and its Australian

I like it and have noticed the difference but not clear, maybe if i use it over and over it will get better, will let you know, only used once so far, so to early to tell

I ordered a pack of Nano-Coating Wipes. I shall now have enough supply to last a while. I am happy it's an Australian Made product.

I receive my order of pellets so I can top up the stock I have on hand.

The shower screen is very clean now works well

I find that you have to dig finger into paste when it gets below the scrub. Otherwise good

Amazing product!

Very impressed with the results

Finally found something that says what it does.

Moderately effective. Needed a LOT of elbow grease to remove the etched on calcium stains

Moderately effective. I bought extra pellets in the same order and they were disintegrated when i opened them t

Easy to use and clean well without the scrubbing

Great finally this product really works

This stuff is great, it is easy to use and my shower glass looks brand new.

So excited with this product-it cleaned my sons shower screens beautifully !!

Amazing product.

Works well. Easy to apply.

Great product. Much cleaner than I started with. Very slight scale after cleaning twice bit once nano coating applied unable to see it.

Before trying this product I had tried every product on the shelf in Bunnings, Norwex other promoted companies that targeted me on my search for something that will work on my screens. I live rurally and rely on bore water for all household water. I nearly gave up and let it win until I stumbled across this restoration kit on instagram.

I have never been as satisfied as I am with this kit, it not only restored my shower screens, it restored my will to live after spending years looking for a solution. I give this product five stars!!! I watch those little beads of water trickle down the screen knowing that repelling agent is doing its job and with full confidence it will never be what is was ever again.

THANK YOU! I am one very very happy customer.

Cleaned off most of the white residue but on one panel it is still faintly there. I redid many times

Doesnt really work as well as advertised. The gel doesnt stay in the tile grout for the 2hrs required, it just runs down the wall

This product is brilliant and delivered way beyond my expectations. I was skeptical, but desperate to try and restore my shower screen glass.
I’d say I had 2.5 years of hard water stains that came off with a little elbow grease and this product. I did use the calcium dissolver first, I’m not sure it made much of a difference though.
I would recommend this product and give it a go!