FAQ

After 14 years of real-world cleaning experience, we've learned what actually works. Our products aren't just tested in labs - they're battle-tested in thousands of homes across Australia. Key differences:

• Products developed through hands-on experience
• Solutions that work in real homes, not just in theory
• No marketing fluff, just proven results
• Professional-grade quality made accessible
• Focus on practical, long-lasting solutions

Finding the right cleaning solution starts with understanding your specificneeds. Our range is designed to tackle different cleaning challenges effectively. What to consider:

• Start with our complete Cleaning Sets for all-in-one solutions
• Match products to your specific cleaning challenges
• Consider your local water quality and surface types
• Look for battle-tested solutions with proven results
• Our tools are designed to make cleaning easier and more effective

Want tailored guidance? Email us today at info@cleanscreens.store

Safety is our top priority. All our products are designed for home use while maintaining professional-grade effectiveness. Safety features:

• Thoroughly tested for home use
• Clear safety instructions included with every product
• Environmentally conscious formulations
• Proper ventilation recommendations
• Safe for most surfaces when used as directed

Our products are designed to deliver both immediate and long-lasting results. The exact duration depends on your specific situation and maintenance routine. What to expect:

• Visible improvement after first use
• Protective coatings typically last 2-3 months
• Regular maintenance extends results significantly
• Monthly deep clean recommended for best results
• Results may vary based on water quality and usage patterns

Proper maintenance is key to getting the most out of your cleaning products. We've developed a simple system that works. Maintenance guide:

• Follow our recommended cleaning schedule
• Use the right tool for each specific job
• Regular light cleaning prevents buildup
• Proper storage extends tool life
• Our maintenance products help preserve results

What You Need
Eye Protection
Bucket
Spray Bottle
Warm Water

For best results, repeat every 2 years!

1. Apply the Cleaning Paste
Getting Ready
- Put on eye protection and gloves.
- Fill a bucket and spray bottle with warm water.
- Face the pellet side up and dip the applicator sponge in water for 10 seconds.

How to Apply
- Start at the bottom of the glass panel.
- Using medium-to-firm pressure, work in a consistent circular motion.
- Spread the paste evenly and slowly work your way to the top.
- Mist with water from the spray bottle to keep the paste from drying out.

Safety First!
This product may cause skin irritation. Please wear eye protection and gloves.

2. Remove Calcium
- Rinse the panel with water and wipe with a microfibre towel.
- Ensure all stubborn calcium deposits are gone.
- Use a squeegee to remove remaining water.
- Let the panel air-dry completely.

Handy Tip:
Use the supplied applicator to test progress—scrape a small area of paste. If you still see calcium underneath, reapply and continue until fully removed.

3. Apply Glass Protection
- Wipe the entire panel with a second microfibre towel.
- Unpack the nano-coating sachets and apply with a clean wipe.
- Starting from the bottom, move in straight, overlapping strokes.
- Work quickly so the coating doesn’t dry before you’re done.

Find a video walkthrough here: https://youtu.be/2p_02PTeb64

3 Basic Steps

1. With a Clean Screens microfibre cloth, mitt or sponge, apply small amounts of the gel covering the entire area of the surface to be cleaned.

2. Leave for 10 minutes.

3. Rinse off the gel with water and see the results.

If necessary, repeat the application.

3 Basic Steps

1. Apply a 3mm thick gel on the mould stain surface.

2. Leave it on the surface for at least 1-2 hours.

3. Rinse it off with water and see the results.

If necessary, repeat the application.

The surface must be clean and free of dirt, dust, and contaminants.

Existing mould should be removed with the Clean Screens “Mould & Mildew Stain Remover.”

Efflorescence can be removed with the Clean Screens “Calcium Dissolver.”

The substrate must be dry before application.

Apply the first coat along the grout joint, wiping excess from tiles and surrounding areas. While still wet, apply the second coat.

Dries within 1–4 hours under normal conditions.

Tile & Grout Pre-Cleaner Instructions

1. Spray evenly over the intended tiled surface.
   - Wait at least 5 minutes.
   - Agitate with a scrubbing brush, broom, or flat‐floor mop.
   - Rinse thoroughly with fresh water
2. Squeegee excess cleaner toward the drain.
   Mop up any remaining cleaner before proceeding to the non-slip treatment.
   

Ultra Grip Tile-Spray Instructions

⚠️ CAUTION: Always test on a small or sample tile first to confirm compatibility.

1. Clean the floor thoroughly using the Clean Screens Tile & Grout Pre-Cleaner.
2. Spray the Ultra Grip Tile-Spray evenly over the floor tiles.
   - Use a microfibre cloth to spread the liquid uniformly.
3. Allow the product to work for 30–45 minutes without letting the surface dry.
   - If any spots dry prematurely, mist with more spray and continue moving the wet cloth.
4. After 30 minutes, test slip resistance:
   - Dry one tile.
   - Wet it again and check grip by touch.
   - For higher slip resistance, apply more product and allow longer dwell time.
5. Once the desired slip resistance is reached, neutralise by rinsing the entire floor with water.
   - Remove all residue using a squeegee or mop.

Yes! We offer free standard shipping Australia-wide on orders over $70. We also have free express shipping for orders over $150.

We ship via Australia Post. Their standard delivery times are as follows:

Standard Post: 3-6 business days
Express Post: 1-3 business days

In stock items are shipped within 24 business hours.

We stand behind our products with a straight forward return policy designed to ensure your complete satisfaction. Policy details:

• 30-day satisfaction guarantee
• Full refund available if not completely satisfied
• Products must be in original, unused condition
• Contact our support team for assistance
• We're committed to your cleaning success

We ship Monday-Friday from our warehouse located in Osborne Park, Western Australia.

You will receive an order confirmation from info@cleanscreens.store.

Sometimes these emails can find their way into your spam folder. If you can't find it, please send us an email and share your full name and postal address to assist us in finding your order.

Clean Screens is safe across all common shower screens, tiles and sinks. We do not recommend using our products on chrome surfaces, as if there is any pre-existing damage the chrome could be affected. Our products are also not recommended for use on stainless steel surfaces.

If our products do come in contact with chrome or stainless steel, the area should be washed quickly.

Yes, our products are safe and effective for various glass surfaces, including shower screens, pool fencing, and balcony balustrades, making it a versatile choice for your cleaning needs.

Our customer service team is available Monday-Friday 0700-1530 AWST. Please send any questions to info@cleanscreens.store.

We recommend wearing rubber gloves and eye protection. If any product does come in contact with your eyes we recommend flushing them with clean for 15 minutes. If skin irritation occurs, flush it with plenty of water. If our products are swallowed, do not induce vomiting, drink plenty of water and seek medical attention.

You can call the Poison Information Centre here:
AUS 13 11 26
NZ 0800 764 766

Yes, please find the Product Safety Data Sheets here:

Calcium Dissolver
Mould & Mildew Remover
Grout Sealer
Glass Restoration Kit / Refill Pellets
Nano-Coating for Glass
UltraGrip Tile Spray
UltraGrip Pre-Cleaner